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Privacy Policy

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Privacy Policy

1. Introduction

East Coast Scaffolding Solutions Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use and protect your personal data when you visit our website or contact us regarding our scaffolding services.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

East Coast Scaffolding Solutions Ltd
26 Grange Crescent West
Prestonpans
EH32 9LU
Telephone: 07840 735 779

If you have any questions about this policy or your data, please contact us using the details above.

3. Information We Collect

We may collect and process the following information:

  • Your name and contact details when you make an enquiry.
  • Your address where scaffolding services are required.
  • Project details relevant to providing a quotation.
  • Communications you send to us via forms, email or telephone.
  • Technical website data such as IP address, browser type and pages visited.

We only collect data that is necessary for legitimate business purposes.

4. How We Use Your Information

We use your personal data to:

  • Respond to enquiries and provide quotations.
  • Deliver scaffolding services you have requested.
  • Manage our business relationship with you.
  • Improve our website and services.
  • Comply with legal and regulatory obligations.

We do not sell or rent your personal data to third parties.

5. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

  • Contract: where processing is necessary to provide our services.
  • Legitimate interests: to operate and improve our business.
  • Legal obligation: where we must comply with the law.
  • Consent: where you have clearly agreed to specific processing (for example, optional marketing communications).

6. Data Sharing

We may share your data with trusted third parties where necessary, including:

  • Professional advisers.
  • IT and website service providers.
  • Regulatory authorities where required by law.

All third parties are required to respect the security of your personal data and process it lawfully.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes we collected it for, including satisfying legal, accounting or reporting requirements.

When data is no longer required, it will be securely deleted or anonymised.

8. Data Security

We have appropriate technical and organisational measures in place to protect your personal data from unauthorised access, alteration, disclosure or destruction.

However, no internet transmission is completely secure, and we cannot guarantee absolute security.

9. Your Data Protection Rights

Under UK data protection law, you have rights including:

  • The right to access your personal data.
  • The right to request correction of inaccurate data.
  • The right to request erasure of your data (where applicable).
  • The right to restrict processing in certain circumstances.
  • The right to object to processing based on legitimate interests.
  • The right to data portability where applicable.

To exercise any of these rights, please contact us.

10. Cookies

Our website may use cookies to improve user experience and analyse website traffic. Cookies are small files placed on your device when you visit a website.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.

11. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites. We encourage you to read their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

13. Complaints

If you are unhappy with how we handle your data, please contact us first so we can resolve the issue.

You also have the right to complain to the Information Commissioner’s Office (ICO):

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Website: https://www.ico.org.uk

Last updated: February 2026